Frequently Asked Questions
We get asked the same questions regarding our services quite frequently. So we made a list. If your question isn’t posted, it’s because we want to hear from you. So call us at the number provided, email us using the form on our contact page, or visit us using the nifty google map on our directions page. Happy Trails to ‘ya!
What are your hours of operation?
Happy Trails is open 7 days a week, from 9am-5pm. Our earliest reservation leaves at 9am, and our last ride leaves any time in between 4-6pm depending on the season.
Are reservations required?
No, but we’d like to be prepared as soon as you arrive. It takes about 20 minutes to ready your horses. By making reservations, we can minimize waiting time and get you started on your tour immediately. Reserved parties will be given priority over walk-ins.
Are we charged upon making a reservation?
We require a valid credit/debit card number to hold your reservation, but you are not charged until you arrive at the ranch. However, for parties of 6 or more you would be charged a non-refundable deposit fee at the time of booking.
What is your cancellation policy?
We require at least a 24 hour notification via phone or email. If you must cancel after that 24 hour period has passed or fail to show up at your reserved time, unfortunately we'll have to charge the full amount of the ride. Groups of 6+ are subject to different cancellation policies. Please ask at the time of booking.
What should we wear?
Our recommendation for attire is long pants and closed toed shoes. We are located in a river bed which means there is always the possibility of mosquitos. We provide complimentary bug spray, but we recommend that you wear long pants and sleeved shirts especially for later evening rides.
Are there weight restrictions?
Our weight limit is 220lbs for a regular sized horse; if you are over 220lbs we will accommodate you at our discretion but you will have to ride a draft horse at an additional $10 per hour. We want to accommodate heavier riders but must allot for costs of maintaining these animals.
What is the minimum age for riders?
Our minimum age for trail/beach rides is 6 years old. All children 9 and under are put on a lead line for trail rides. Safety is strictly enforced and there is no exception to this rule. Our minimum age for hand led pony rides is 2 years.
Do we have to ride in a line?
Yes, our horses are trained to walk in a line for the safety of the riders. This prevents riders from getting kicked and also allows the trail guide to maintain the speed of the ride. This also has a lot to do with the fact that the majority of our trails are single tracked trails, meaning the horses can only walk single file in order to fit down the trail.
Can we "run" the horses?
None of our rides include galloping or “running”. We allow walking and trotting only and we always ride to the ability of the least experienced rider in the group. It is up to our guide’s discretion to determine experience levels. Only experienced riders are allowed to trot. This is for the safety and enjoyment of both riders and horses.
Are helmets required?
Children under age 10 are required to wear a helmet which we provide. Parents or Guardians must decide if their children older than 10 should wear one. Helmets are optional for adults.
What is customary gratuity?
Our trail guides work very hard to take care of you on your tours. Customary gratuity ranges from 10%-20% depending upon your level of satisfaction. We charge a mandatory 15% gratuity for larger groups of 8 riders or more.
What forms of payment do you accept?
Because we are located in a rural location, our wifi can at times be spotty. With that said, we prefer cash for payment as our wireless service can be slow when charging credit cards. However, we do accept all major credit cards and charge a 5% service fee on all transactions.
Do you have a release form I can download?
Right here! (LINK TO PDF FILE) It is 4 pages, so downloading and filling them out prior to your arrival can save you some time on ride day.
How do we get there?
You can check out the google map on the directions page.